GS
Greg S
1 reviews | Active since Mar 2009
12 Aug 2022, 16:33
Designed for unhelpfulness
I have tried 4 times to reinstate my Tracker Geyser installation. What a mission. I phone Tracker Home but it diverts to the main Call Centre, who seem confused by this. They put me through to the "right department" Twice nobody answered within 15 minutes. Once they answered but stated their system was down. Today I finally got through but they had to be convinced to take the call, and then wanted to sell a new device, when the current one works perfectly. It just needs to be switched back on. Why does Tracker make a mountain out of a molehill.
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
12 Aug 2022, 16:41Good Day Greg,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply12 Aug 2022, 16:41
Official
Good Day Greg,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
GS
Greg S's updateReviewer Update
14 Aug 2022, 21:31I eventually spoke to someone helpful.
They insisted that my existing unit is no longer functional, and signed me up for a new contract requiring a new installation. I wanted to use the existing unit which I assume is still working, but they insisted this was not possible.
I agreed a new 3 year contract. The installation is scheduled for next Wed. I then received an SMS cancelling the installation and, lo and behold, I am able to access my existing unit from the app. As I originally wanted. However, is their ***** taking place here? Has Tracker paid an installation company for an installation that is not going to occur
They insisted that my existing unit is no longer functional, and signed me up for a new contract requiring a new installation. I wanted to use the existing unit which I assume is still working, but they insisted this was not possible.
I agreed a new 3 year contract. The installation is scheduled for next Wed. I then received an SMS cancelling the installation and, lo and behold, I am able to access my existing unit from the app. As I originally wanted. However, is their ***** taking place here? Has Tracker paid an installation company for an installation that is not going to occur
GS
Greg S's update14 Aug 2022, 21:31
Reviewer Update
I eventually spoke to someone helpful.
They insisted that my existing unit is no longer functional, and signed me up for a new contract requiring a new installation. I wanted to use the existing unit which I assume is still working, but they insisted this was not possible.
I agreed a new 3 year contract. The installation is scheduled for next Wed. I then received an SMS cancelling the installation and, lo and behold, I am able to access my existing unit from the app. As I originally wanted. However, is their ***** taking place here? Has Tracker paid an installation company for an installation that is not going to occur
They insisted that my existing unit is no longer functional, and signed me up for a new contract requiring a new installation. I wanted to use the existing unit which I assume is still working, but they insisted this was not possible.
I agreed a new 3 year contract. The installation is scheduled for next Wed. I then received an SMS cancelling the installation and, lo and behold, I am able to access my existing unit from the app. As I originally wanted. However, is their ***** taking place here? Has Tracker paid an installation company for an installation that is not going to occur
Tracker Connect's replyOfficial
15 Aug 2022, 13:52Good Day Greg,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply15 Aug 2022, 13:52
Official
Good Day Greg,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,