Delayed activation report

My car got ****** recently, I reported the matter about 3hrs or so after the incident, I was told they couldn’t track where the car is. Okey that’s fine…. The ********s probably disabled the device or whatever. Did what I could and gave them the case number on request. Now that I’m looking for my activation report I’m being sent from pillar to post with extended turn around times. At first I was told the request would be sent anytime from now, I place another called 2hrs later. I was told it’s actually 48hrs…. I called again after 48hrs and now being told about 72hrs! Please send my activation report, I need to provide my insurance with this asap