Hellopeter
Share Your Experience
GN
Gerhard N

1 reviews | Active since Sept 2012

27 Jun 2018, 10:37

DEFECTIVE PRODUCT sold and contract may not be CANCELLED

Brand new TOP OF THE RANGE product defective / not working. After having the device installed, after 5 days the device is still not working and everytime the Call Centre give me a new reason. Now after having a device installed which were not working, I may not cancel the contract without paying cancellation / penalty fees. But the device never WORKED! Yet they insist that the contract may not be cancelled.

0
Replies (4)
Tracker Connect
Tracker Connect's reply27 Jun 2018, 10:50
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply27 Jun 2018, 10:53
Official

Good day Gerhard,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Customer Care Team

GN
Gerhard N's update28 Jun 2018, 09:57
Reviewer Update
Matter STILL not resolved!!! Standing by my comment. Useless service!
Tracker Connect
Tracker Connect's reply29 Jun 2018, 14:55
Official

Good day Mr Nagel,

We confirm that we have made contact with you and assisted you accordingly.

Please accept our most sincere apologies for any inconvenience caused.

Should you require further assistance, please do not hesitate to contact us.

Regards

Customer Care

Tracker Connect Pty Ltd