GvdS
Gizela van der Sandt

1 reviews | Active since Mar 2015

31 Mar 2015, 09:30

Deductions from account after cancellation

In January I was offered a job in Dubai and phoned all my service providers to cancel any debit orders where possible. Tracker Agility informed me that I can cancel the Agility part of my Tracker contract, but not my Tracker contract. I was informed that the Agility part would be cancelled immediately, but deductions kept on going off my account.<br> <br> I have phoned several times thereafter to try and resolve the matter. The consultants do not send me a confirmation email back as promised. I've had to recharge twice with international minutes to phone back as I have had no response from Agility. I was also informed by another consultant that I could have cancelled my Tracker account in January as well as I am on a month to month contract basis and that I was not contract bound like I've been informed. So I was deceived into thinking I can only cancel in October this year. I have bills to pay in Dubai and in South Africa and am really upset about greedy companies like Tracker who would lie to their loyal customers to make a extra buck. <br> <br> NEVER go for the Agility option from Tracker and know that Tracker is like many other insurance companies, sharks! The matter is still not resolved

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Replies (1)
Tracker Connect
Tracker Connect's reply01 Apr 2015, 08:01
Official
Hello Giz87,

Your complaint dated the 31st of March 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Ghitte Brandt
Tracker Customer Care