Deducting payments after cancellation

My husband cancelled his tracker well in advance in writing. Tracker confirmed the cancellation back to him. The last instalment was suppose to go off in June, but another instalment went of 1st of July.<br> <br> I phoned the company after this deduction took place. The lady I spoke to said she noticed this was wrongfully deducted and will arrange for a refund and it will take place within 3-5 working days... up to date no refund received<br> <br> Last week Tuesday my husband received an email that this service will not be cancelled since they have tried phoning him numerous of times and until they can reach him he will not stop paying. <br> <br> NOW my husband is overseas working offs****. Obviously they wont be able to reach him as he barely has any signal<br> <br> . I tried phoning them 4 times. each time holding for 10 minutes while their \operators are busy"I gave up and emailed them and asked them to reply immediately. Gave them until last week Wednesday 12:00 to respond or I will take action. Surprise Surprise.. nothing happened..<br> <br> I think this is not fair to not cancel a service after we followed right procedures to cancel and then send such an email...<br> <br> Thanks for your explanation"""