1 reviews | Active since Feb 2015
Deducting Debit Orders but receiving no invoices
Good day,<br> <br> I have treid endlessly to contact customer care to please assist me with my simple query but with no luck. If i phone i am either holding on for over 5 minutes or the consultant will put the phone down in my ear. <br> <br> I also sent an email on 12 May 2015 requsting the following:<br> <br> We have two account numbers with Tracker G33329 & CLI*** which is for three vehicles. We are only requesting for all 3 vehicles to reflect on one invoice each month and not 3 different invoices.<br> <br> The other query is that we are not receing all the invoices on a monthly basis. The debit orders don't telly to invoices received. <br> <br> Herewith the debit order amounts for March:<br> 02.03.2015 - R1 130.49<br> 02.03.2015 - R510.70<br> <br> April debit orders:<br> 01.04.2015 - R1 130.49<br> 01.04.2015 - R325<br> <br> The two invoices that I receive every month only equals R580.49.<br> <br> Can some-one please assist with my uncomplicated easy query.<br> <br> Thanks.<br> <br>
Your complaint dated the 02nd of June 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Melissa Naidu
Tracker Customer Care
Your complaint dated the 02nd of June 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Melissa Naidu
Tracker Customer Care
