Debiting Funds from my Account without Authorization

I e-mailed Tracker in July 2025 to change my banking details, which took them a month to process, therefore, the installment was a month in arrears.

Tracker has taken it upon themselves to debit my account on the 19th August 2025, without any notification or authorization from myself.

I have phoned Tracker and they are refusing to refund me and debit my account for the full amount on the ACTUAL debit order date of the 1st of every month.

Due to Tracker, my family is now going hungry until my salary is paid.

I have subsequently cancelled the "service" from Tracker as I do not want to be affiliated with a company that cares more about money that their clients.

Absolutely shocked and disgusted!!!