TW
Trevor W
1 reviews | Active since Nov 2011
10 Dec 2015, 17:35
Debited R619-36 instead of a monthly Sub of R55-00
When querying this debit with Tracker today, the debit line details were provided together with the date of the excess debit.<br> <br> The Finance Dept rejected this a demanded that ALL the debit orders for 1 December 2015 be forwarded, including that the statement be stamped by the Bank.<br> <br> Tracker treats its clients like *********, in this case, because they are not prepared to accept the info provided and to crown it all, the error was made by their system, impacting on the client.<br> <br> It is a disgrace to mention the least and will consider taking my business elsewhere.
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Replies (1)Tracker Connect's replyOfficial
11 Dec 2015, 07:58Hello willisburgoyne40,
Your complaint dated the 11th of December 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Hester Garcia
Tracker Customer Care
Your complaint dated the 11th of December 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Hester Garcia
Tracker Customer Care
Tracker Connect's reply11 Dec 2015, 07:58
Official
Hello willisburgoyne40,
Your complaint dated the 11th of December 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Hester Garcia
Tracker Customer Care
Your complaint dated the 11th of December 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Hester Garcia
Tracker Customer Care
