1 reviews | Active since Aug 2016

29 Aug 2016, 10:22

Debited my account without my authority

<p>On 29 April an amount of R1200 was paid into my account by Tracker incorrectly. </p> <p>I called them 3 times to inform them that the funds were paid incorrectly and no one did Anthing about it. </p> <p> </p> <p>On 22 August 2016 I get a debit on my account for R1200...totally unexpected and with no authority by me...</p> <p>They have taken money without my consent and I want a refund to be done. </p> <p>I want tracker to call me and I will tell them when they can debit my account.</p> <p>I then want nothing more to do with this company. I want my contract canceled. </p>

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Replies (3)
Tracker Connect
Tracker Connect's reply29 Aug 2016, 10:29
Official

Good day Kerusha,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke
Tracker Connect

's update01 Sept 2016, 09:17
Reviewer Update

Hi Innocentia

I am still waiting for a call from Brian Khumalo.

I got a message that he will call me on Tuesday.

Please send me his email address.

Thanks

Tracker Connect
Tracker Connect's reply01 Sept 2016, 09:34
Official

Hi Mrs Chettiar,

We apologise for the delayed feedback.

Kindly note I will send you an email shortly.

Kind regards,

Brian Khumalo