Debit order WITHOUT MY CONSENT - I don't know what money went out for what?

Debit order went off for an additional amount of R60 excluding VAT which I have no idea what it is for. About a week ago an annual increase email was sent but it will only be in effect in October. On the invoice I got it says the R60 is for Response -SUBS (SEP) - CHA***GR which I have no idea what it is. Besides it being August still I did not push the panic button or requested "response" whatever that means. Money went out of my account against my authority and I was also not informed about this and I quite frankly can consider this as a crime. I sent an email to the email address provided in the annual increase email and requested read and delivered response. I also sent this to the TFSP email address. I immediately received a response from both email addresses "..was deleted without being read .." So Tracker also provides email addresses which cannot be reached and emails just get deleted. Can't phone this time of night either, need to wait for Monday. Previously I've had such a horrible experience with Tracker Nelspruit branch where I initially got my device installed. Since December the device started dying out and going off. I reported this and they advised that I replace the batteries. Which I did. Average 3 months later it happens again. I tell them they need to sort out their device if it keeps going off without me pressing anything because then the device is faulty. They say I can bring in my car but if there is nothing wrong with the device I MUST PAY THEM A FEE!!! I then requested it to be removed and they had such a stinking attitude and the Front Desk Assistant and the manner she spoke to me not making eye contact and typing on her computer while not acknowleding me and ignoring me. I requested a Manager and she said they're all busy. I said I will wait. Still go the attitude. Eventually the Manager came out and explained to me that I must pay a cancellation penalty fee to have the Tracker removed earlier. I am obviously nauseous of this company and I feel that the product is very sneaky and not honest and there is not transparency. The effort to call in and just speak to a consultant is just a painful process and not everyone wants to use an AI APP. It is clear that AI automated generated systems do not work, it lacks customer focus service, no service excellence, but is their staff better???

I demand an explanation of the R60 excluding VAT that went out of my account against my authority, and without informing me what it is for. I demand reimbur*****t of the amount INCLUSIVE VAT and I will not accept it to be deducted from my future invoice. I demand the exact date that I can cancel my subscription without paying the cancellation penalty so that they can remove their trash from my car.

This is the most useless product I have ever signed up for, honestly, I'd rather pay to blow bubbles than ever have anything to do with Tracker or their associates ever again. What a waste of money, peace, patience and time.