aM
anathi M

1 reviews | Active since Jul 2011

12 Jun 2020, 10:58

DEBIT ORDER

I AM UTTERLY DISGUSTED BY TRACKER ,I have a tracker unit in my vehicle,since 2018 ,April 2020i reversed the debit order that was debited on the 25 of April 2020 due to lock down. i arranged with Tracker for double debit for 25th May for the amount of R312.00 AND THEY DEDUCTED NOW THEY ARE HARASSING ME SENDING ME SMS'S TO PAY R156.00 AND I DO NOT HAVE ANY OUTSTANDING AMOUNT ,THEY NEED TO FIX THIS ASAP BEFORE I TAKE THEM TO OMBUDSMAN I DON'T LIKE TO BE HARASSED I HAVE THE COMMUNICATION VIA EMAIL WHERE WE CONFIRMED THE ARRANGEMENT AND THE SMS FROM MY BANK I CAN EVEN PULL UP THE STATEMENT. I DON'T EVEN KNOW THEIR DEVICE IS WORKING I NEVER RECEIVED ANY CALL FROM THEM THE ONLY THING THEY DO IS TO DEDUCT MONEY FROM MY BANK

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Replies (1)
Tracker Connect
Tracker Connect's reply12 Jun 2020, 11:56
Official
Good Day Anathi C 
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect