Debit order after I've cancelled with them in November

<p>I phone Tracker on the 16th of November to cancel my unit with them due to financial reasons the same day they phoned me back to proceed with the cancellation they also said that my last debit order will be on the 01st of December. On the 27th of December I've received an email stating that my Debit order for January will be R199 I then send them a mail stating that I've cancelled my Tracker unit with them in November already. In the 02nd of January the debit order ran for the amount of R199. I called them on Wednesday to find out why they debited my account seeing that I've cancelled in November already. The lady said that she can see on the system that I've cancelled and that se will logged the incident with their Financial Department and that some will fone me back. Until today I haven't received any calls from them and my money is still not back in my account </p>