GVdL
Gert Van der Linde
1 reviews | Active since Jul 2023
15 Aug 2023, 12:57
******** debit order after contract cancellation!
I sold a vehicle and gave telephonic notice 30 days in advance to their customer care line to cancel the contract. This was followed by a written notice and confirmation that they have cancelled the service. Then they levied an ******** debit order for the month after the contract came to an end, which I then stopped. Now I am handed over to lawyers for collection, despite me repeatedly explaining the situation and even had to share their own confirmation of cancellation with them. Poor contract cancellation admin, coupled with raising ******** debit orders.
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Replies (6)0
Replies (6)
Tracker Connect's replyOfficial
15 Aug 2023, 13:06 Good day Gert,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
Tracker Connect
Tracker Connect's reply15 Aug 2023, 13:06
Official
Good day Gert,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
Tracker Connect
GVdL
Gert Van der Linde's updateReviewer Update
17 Aug 2023, 10:22 Thanks for making contact Tracker.
My first request for cancellation was telephonically at end January, a day or so in advance of selling the Amarok at the beginning of February because I knew I had to give a month's notice. This was followed by the e-mail request, and I then received the cancellation notice only around 23rd Feb. It seems that your process initially at the call center failed.
Thanks for the understanding and the undertaking to credit the invoice and close the debt collection file. I would certainly not make a fuss about R110 if it was not for the principle. I will also acknowledge your action now on Hello Peter.
My first request for cancellation was telephonically at end January, a day or so in advance of selling the Amarok at the beginning of February because I knew I had to give a month's notice. This was followed by the e-mail request, and I then received the cancellation notice only around 23rd Feb. It seems that your process initially at the call center failed.
Thanks for the understanding and the undertaking to credit the invoice and close the debt collection file. I would certainly not make a fuss about R110 if it was not for the principle. I will also acknowledge your action now on Hello Peter.
GVdL
Gert Van der Linde's update17 Aug 2023, 10:22
Reviewer Update
Thanks for making contact Tracker.
My first request for cancellation was telephonically at end January, a day or so in advance of selling the Amarok at the beginning of February because I knew I had to give a month's notice. This was followed by the e-mail request, and I then received the cancellation notice only around 23rd Feb. It seems that your process initially at the call center failed.
Thanks for the understanding and the undertaking to credit the invoice and close the debt collection file. I would certainly not make a fuss about R110 if it was not for the principle. I will also acknowledge your action now on Hello Peter.
My first request for cancellation was telephonically at end January, a day or so in advance of selling the Amarok at the beginning of February because I knew I had to give a month's notice. This was followed by the e-mail request, and I then received the cancellation notice only around 23rd Feb. It seems that your process initially at the call center failed.
Thanks for the understanding and the undertaking to credit the invoice and close the debt collection file. I would certainly not make a fuss about R110 if it was not for the principle. I will also acknowledge your action now on Hello Peter.
GVdL
Gert Van der Linde's updateReviewer Update
09 Nov 2023, 10:52Had email exchanges with Tracker and thought matter was closed, just for it to resurface again with an email in September claiming a silly amount which was agreed not to be outstanding, followed today by a call from their lawyer. This is the final straw for me - no follow-through by Tracker on getting their information straight and to implement what was agreed, and no trust in them anymore. Done with them, forever.
GVdL
Gert Van der Linde's update09 Nov 2023, 10:52
Reviewer Update
Had email exchanges with Tracker and thought matter was closed, just for it to resurface again with an email in September claiming a silly amount which was agreed not to be outstanding, followed today by a call from their lawyer. This is the final straw for me - no follow-through by Tracker on getting their information straight and to implement what was agreed, and no trust in them anymore. Done with them, forever.
Tracker Connect's replyOfficial
09 Nov 2023, 11:08Good day,
we will be in contact with you shortly.
we will be in contact with you shortly.
Tracker Connect's reply09 Nov 2023, 11:08
Official
Good day,
we will be in contact with you shortly.
we will be in contact with you shortly.
Tracker Connect's replyOfficial
09 Nov 2023, 16:32Good day Gert, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
Tracker Connect's reply09 Nov 2023, 16:32
Official
Good day Gert, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
GVdL
Gert Van der Linde's updateReviewer Update
10 Nov 2023, 08:46Thanks for the quick follow up. But I will only celebrate and report as such when I don't get further emails or calls from lawyers for an account that has been closed fully paid. Let's see.
GVdL
Gert Van der Linde's update10 Nov 2023, 08:46
Reviewer Update
Thanks for the quick follow up. But I will only celebrate and report as such when I don't get further emails or calls from lawyers for an account that has been closed fully paid. Let's see.