1 reviews | Active since Jul 2017

11 Aug 2017, 08:10

Debit order

<p>I changed my banking details on the system in June. In July the debit went of fthe old account. I called Tracker and was told that the details were updated and that the debit in August would go off the updated account details. The debit in August did not go off, I called on the 2nd and was advised that all was in order. I called on the 8th and was told that the debit was rejected. Rightly so, the account being debited is now closed. I was again advised that the banking details have been updated correctly and my account would be debited on the 10th. This has not happened BUT I have received sms's to pay my account.</p> <p><br />Dear Tracker, you have been debiting my account successfully for over 5 years. Please get your accounting dept to do their job properly and debit the correct account and stop sending me payment overdue sms's!</p> <p> </p>

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Replies (2)
Tracker Connect
Tracker Connect's reply11 Aug 2017, 08:12
Official

Good day Nivashni Narainsamy ,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Tracker Connect

Innocentia Maluleke

Best regards,

Tracker Connect
Tracker Connect's reply11 Aug 2017, 08:39
Official

Hi Nivashni Narainsamy,

Thank you for taking my call.

This is to confirm that we contacted you and assisted you.

We apologize for the inconvenience we have caused you.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,