RM
Rethabile M
1 reviews | Active since Jun 2015
25 Aug 2026, 19:39
Debit deductions long after policy cancelation
I sold my car in February 2026 and immediately called tracker to cancel my policy, in which this was confirmed via phone and on email...IN FEBRUARY...fast track to June they tried to debit me R1500 and some change, of which I reversed and emailed them for clarification on what the the debit was for. They did not bother engaging with me. This morning, 25 August, I get another debit for R1500... Tracker, please rectify this... it's poor customer service.!
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Replies (2)
Tracker Connect's replyOfficial
25 Aug 2026, 19:55Good evening Rethabile Morena.
We sincerely apologize for the frustration and inconvenience caused. We understand your concern, especially as you cancelled your policy in February and received confirmation that it had been processed.This is not the level of service we aim to provide, and we regret that your follow-up enquiry was not addressed. Please be assured that we take this matter seriously and are urgently investigating the debits to ensure it is resolved as quickly as possible.Thank you for bringing this to our attention. We value your feedback and appreciate the opportunity to make this right.
Tracker Connect ^TS
We sincerely apologize for the frustration and inconvenience caused. We understand your concern, especially as you cancelled your policy in February and received confirmation that it had been processed.This is not the level of service we aim to provide, and we regret that your follow-up enquiry was not addressed. Please be assured that we take this matter seriously and are urgently investigating the debits to ensure it is resolved as quickly as possible.Thank you for bringing this to our attention. We value your feedback and appreciate the opportunity to make this right.
Tracker Connect ^TS
Tracker Connect's reply25 Aug 2026, 19:55
Official
Good evening Rethabile Morena.
We sincerely apologize for the frustration and inconvenience caused. We understand your concern, especially as you cancelled your policy in February and received confirmation that it had been processed.This is not the level of service we aim to provide, and we regret that your follow-up enquiry was not addressed. Please be assured that we take this matter seriously and are urgently investigating the debits to ensure it is resolved as quickly as possible.Thank you for bringing this to our attention. We value your feedback and appreciate the opportunity to make this right.
Tracker Connect ^TS
We sincerely apologize for the frustration and inconvenience caused. We understand your concern, especially as you cancelled your policy in February and received confirmation that it had been processed.This is not the level of service we aim to provide, and we regret that your follow-up enquiry was not addressed. Please be assured that we take this matter seriously and are urgently investigating the debits to ensure it is resolved as quickly as possible.Thank you for bringing this to our attention. We value your feedback and appreciate the opportunity to make this right.
Tracker Connect ^TS
Tracker Connect's replyOfficial
28 Aug 2026, 08:27Good day Rethabile,
Thank you for taking the time to speak with us.
We confirm that we have been in contact with you and that the necessary amendments have been made to your account. We trust that the matter has now been resolved to your satisfaction.
We sincerely apologize for the inconvenience caused and appreciate you bringing this matter to our attention, as it has enabled us to address and rectify the issue.
Tracker Connect ^BR
Thank you for taking the time to speak with us.
We confirm that we have been in contact with you and that the necessary amendments have been made to your account. We trust that the matter has now been resolved to your satisfaction.
We sincerely apologize for the inconvenience caused and appreciate you bringing this matter to our attention, as it has enabled us to address and rectify the issue.
Tracker Connect ^BR
Tracker Connect's reply28 Aug 2026, 08:27
Official
Good day Rethabile,
Thank you for taking the time to speak with us.
We confirm that we have been in contact with you and that the necessary amendments have been made to your account. We trust that the matter has now been resolved to your satisfaction.
We sincerely apologize for the inconvenience caused and appreciate you bringing this matter to our attention, as it has enabled us to address and rectify the issue.
Tracker Connect ^BR
Thank you for taking the time to speak with us.
We confirm that we have been in contact with you and that the necessary amendments have been made to your account. We trust that the matter has now been resolved to your satisfaction.
We sincerely apologize for the inconvenience caused and appreciate you bringing this matter to our attention, as it has enabled us to address and rectify the issue.
Tracker Connect ^BR