Debicheck Process Fail

For 3 weeks I have tried to get Tracker to cancel the Debicheck mandate that they placed on my account in April. I have complained twice on Hellopeter, spoken to numerous consultants, emailed multiple times, provided them with information on the Debicheck mandate process and still no assistance.....

Tracker...... you should not be making use of a new technology or process if you do not have the training in place. When a contract is cancelled or has expired then the service provider who originally requested the Debicheck mandate is the ONLY party who can remove the mandate off the mandate register at the client's bank! I have no contract with Tracker and want the mandate removed.

Can you not simply call your bank to find out what you need to do in order to resolve this??? It is ridiculous that a (previous) client needs to explain the process to you and still the problem persists.

I will continue to complain until the issue is resolved.