1 reviews | Active since Aug 2019
Debi Check mandate requested at 5 times the premium value.
Tracker has requested a Debi check mandate for 5 x the premium on my bank account. While I understand how this works surely the mandate held cannot be at 5 times the amount and should be at 1.5 times. I have requested them to correct this and instead of reading the query , they send me an information sheet to explain how Debi check works. I don’t need an explanation as I’m fully aware of how it works. Please explain why your Mandate request is for 5 times the value of the premium. While you will never have a reason to utilize that mandate for that amount as I’ve never missed a premium nor will I,I am not comfortable letting you have a mandate for 5 times the premium. Please explain the rationale of this and point me to the PASA regulation that allows you to request a mandate for 5 times the amount.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
