De-installation & re-installation Tracker device

Eugene Isaacs was notified of the de- installation of the tracking device of my previous vehicle on 14 July 2015 via McCarthy Parow. Some1 from Tracker had contacted me a week and a half later (could even be longer) ,wanting to do the admin behind the tracker reinstallation. I stressed the fact that I wanted my tracker fitted asap to which he promised to arrange this. Since that call, no1 had bothered to make contact with me knowing that I am a paying customer without a tracker installed in her car. Eventually on 12 Aug 2015, I decided to e-mail McCarthy in order to assist me in getting my tracker installed. On the same day, my device was eventually re-installed- 2 days short of a month. A contract binds me to pay Tracker Connect a monthly fee for use of the tracking vehicle whilst it is fitted into my car. At the time of recovering their monthly instalment for July, they had neglected consider the days that the tracker was not installed in my vehicle. Subsequently, no apology was sent to me, even though contact was made with them regarding the above. Yet, I will be charged for their service of reinstallation and of cause that FULL monthly fee. Can anyone see the client service?