**************** - excuses and poor service

Today I used what was sold to me as a panic button, I was in a situation and no one responded. I called tracker which then they then confirmed that the device was not transmitting to tracker themselves. Then I find out that there is no panic button - its road side assist! So my question is this, if my insurance and medical aid offer road side assistance I most certainly don't need another value add. So what is the point? Now I need to wait 3 days to fix a problem that is their fault, not anyone else's. (If they can get a technician to you)

I pay my premium every month and they happy to take the money - but you can wait for when they are ready to attend to you!

I was sold a panic button and now they don't offer that service. Their app never works, and I see now that you have no way to track your vehicle either.

In the past 18 months they have seemed to hVe got rid of features that they sold you on, and when you want to get out of a contract because it's not what they sold you, then you are locked into a contract and need to pay penalties to get out! How is this remotely fair? They most certainly don't live up to their mission statement, what is also ironic is that you can wait up to 30 min for them to answer their phone, so God forbid you are in a hijacking.... they just don't get to you. Also there is no feature of I will call you if I leave my number- again you pay.

Now what also interests me is that they tell you, that should they "find" a fault of the device, and they deem it not their responsibility ' you also pay to have that fixed, and how does a layman determine the truth! They already full of lies!

For a premium of R220 that's what you get!

However netstar provide a panic button, car crash detection, you can view your driving habits (also now removed from tracker) amd the list goes on for R199. It's a no Brainer.

When I raised all these points I was asked to reconsider keeping my contract with them! And please remember when you started with tracker you also paid R199 but due to inflation you now pay R220 plus an annual fee on the anniversary of the year contract date - but please remember that you in a 36 month contract! When I said that yes I paid R199 18 months ago and the service has gone down, and so many features removed - they cannot justify their premium. It's all ****************!

They have had the market for years now and clearly don't care! They rely on their name because people believe they are the best.

I am sorry but I will pay my penalty and move to a more competent company.

Think about it. If your car had to get ****** they going to say "sorry the unit is faulty" so they won't do anything and you won't be covered by insurance.

This is theft all round. Their trust index is also 2.6 out of 10! AND THESE ARE THE PEOPLE YOU TRUST YOUR LIFE WITH.

What an absolute disgrace! And to have the audacity to ask me to reconsider keeping my contract!