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Vanja I

1 reviews | Active since Mar 2014

03 Apr 2023, 13:15

Daylight ******* from Tracker

I took Tracker out two years ago when I bought a new car. Due to financial constraints I need to sell that car and buy another I thought it would be easy to transfer. No I discover that as I still have a month to run on my contract it would cost me R1,100 to change. I'm then told if I pay R400 I can get a new contract.

While I appreciate they'll have charges, I am disgusted by this day light *******. I have no option to pay the R400 to proceed even though I am battling financially. In addition, no one answered my query online, I had to phone in and finally, I have NEVER missed a payment yet that seems to count for nothing. I have also never phoned them to ask for help. Surely that counts too?? Obviously not! PS I'm a pensioner.

Tracker needs to re-think this! I will say the gentleman who answered the phone was helpful and yet there was nothing he could do.

0
Replies (3)
Tracker Connect
Tracker Connect's reply03 Apr 2023, 13:45
Official
 Good Day Vanja, 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect 

Best regards,

Tracker Connect
Tracker Connect's reply03 Apr 2023, 14:05
Official
Good Day 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect

Best regards,

VI
Vanja I's update03 Apr 2023, 15:06
Reviewer Update
I am very impressed with Tracker even though I still have to pay! In a few minutes of publishing my review, Thabang contacted me and we resolved the issue. I appreciated the fast response. It's a shame more companies don't respond quickly. Tracker deserve four stars.