Damages after tracker unit was installed in vehicle

To Whom It May Concern:

DAMAGED AFTER TRACKER UNIT WAS INSTALLED, TRACKER INSTALLER NOT WILLING TO TAKE RESPONSIBILITY

Dear Sir/ Madam

I am formally writing this letter to express my complaint after a tracking unit was installed in my vehicle (MINI Cooper S, 2018) delivered on the 12th of April 2021. The unit was installed the following day at 16:25 on the 13th April 2021 at halfway house (Toyota)

Upon collecting my vehicle, I noticed minor scratches on the coffee holder of the vehicle by the back seat.

I immediately informed tracker via email on the damage the very same afternoon. On the 14th of April 2021, a Tracker representative called to have the damaged inspected. The vehicle was inspected today the 20th of April 2021 at 07:45am by technician Mr. Kugan Naidoo. He concluded that since the installer of the device did not “work on the area” where the damage took place, the damage was caused by him. I then informed him of the following facts:

1. The vehicle was in possession of a tracker representative prior to the scratches. The scratches were fresh when I collected the vehicle; 2. The dealership (Absolut Auto) confirmed that there were no scratched prior to vehicle sold to me; 3. The inspector’s conclusions are not factual, just because a technician did not work on a particular area of a car, doesn’t mean he couldn’t have caused the minor scratches; 4. Mistakes do happen, and I highly suspect the installer wasn’t aware of the minor scratch. However, someone has to take responsibility for the damage and have it fixed.

In conclusion:

I would like to thank Tracker for being a part of my three vehicles for the past 10 years, I would also like to remind you as a corporation that I have been very loyal and have never once complaint or missed payment. I wish to have to matter resolved in a fair manner prior to acquiring legal counsel and/or reporting this to the Ombudsman.

Please revert to me at your earliest convenience as the matter is pressing.

Regards