SW
Steve W
1 reviews | Active since Mar 2009
08 Sept 2021, 12:19
Customer unfriendly company
What a customer unfriendly company Tracker is! They sent a DebiCheck to my bank to be app**** against my account for 3 TIMES MY MONTHLY FEE.
I messaged them and they said someone from their accounts department would phone me, but that never happened, so I had to WASTE MY AIRTIME phoning them and waiting for someone to answer my call!!
Their excuse for the DebiCheck was IN CASE I FELL BEHIND WITH MY PAYMENTS THEY WANTED TO DEBIT 3 MONTHS WORTH OF FEES!!!!
WHAT A CHEEK!!!!
I have to trust THEM with my vehicle's safety but they DON'T TRUST ME, even though I have an unblemished record.
I WISH I HAD NEVER LEFT NETSTAR, and needles to say, I rejected the DebiCheck because if you accept it, the bank won't reverse it.
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
08 Sept 2021, 13:12Good Day Steve,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply08 Sept 2021, 13:12
Official
Good Day Steve,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
08 Sept 2021, 15:13Good Day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect's reply08 Sept 2021, 15:13
Official
Good Day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
SW
Steve W's updateReviewer Update
09 Sept 2021, 13:40Tracker did contact me, but told me their actions were in accordance with company policy, so the resolution was definitely not amicable.
SW
Steve W's update09 Sept 2021, 13:40
Reviewer Update
Tracker did contact me, but told me their actions were in accordance with company policy, so the resolution was definitely not amicable.