AG
Andre G
1 reviews | Active since Aug 2023
17 Oct 2023, 09:48
Customer Service Who?
8 years ago I was given 2 options. Buy the tracker unit and pay a lower monthly fee or take a 3Year contract at a higher fee and I do not have to pay for the tracker unit separately. I opted for the latter.
Every year after the 3rd year I Have been trying to get a reduced monthly fee as the unit is paid off. To no avail. 2 Months ago I got through to someone that was willing to listen. He then, after consultation with his management promised me a R120 per car reduction. Guess what. This morning they raised my fee with R40 per month. Shocking. I am shopping for another provider.
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Replies (2)
Tracker Connect's replyOfficial
17 Oct 2023, 13:01Good day Andre,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply17 Oct 2023, 13:01
Official
Good day Andre,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
01 Nov 2023, 12:44Good day Andre,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply01 Nov 2023, 12:44
Official
Good day Andre,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect