CUSTOMER CARE

I am selling my motor vehicle and planned to have the tracker unit transferred to my new motor vehicle. To do this will cost R1,100 (initially explained to me when I called to request the transfer), however, to cancel the contract will cost R800.00. But, if I want to apply with Tracker as a new client then I get a FREE unit and FREE installation.<br> Tracker has offered to do the transfer now at R800.00 (same cost as cancelling), however it does not go about the cost, it goes about the PRINCIPLE of this matter!! I cannot understand nor accept why I, the CLIENT, must pay to REMAIN a CLIENT of Tracker??? I would think that a service provider would do almost anything to retain a client? Tracker however has a different opinion. I must pay Tracker for doing me the favour to remaining their client, while a new client pays ZERO to join!!!<br> Advertising and marketing comes at a hefty price tag to any company, yet the greatest advertisers and marketers for a company, are their CLIENTS!!!!<br> Both our motor vehicles are fitted with the Tracker Skytrax... I guess both will be removed now and I guess I will be talking to a lot of people about Tracker attitude towards their paying clients.