gW
george W

1 reviews | Active since Dec 2011

06 May 2015, 10:33

Contracted ended but still billing me

After selling the card i was driving, tracker provided settlement amout of R800 +- which i was prepared to pay to cancell the contract. This settlement was provided twice. when i called the call centre to get the payment details, they advised me to pay a significantly larger amount which I disputed. I advised the consultant that i was given a differnt amount to settle, after which he advised that the calls are recorded and he will requested the recording and have a manager call me back. i am still waiting for the feedback, after which i was debited again for a service i dont recieve. i instructed my bank to reverse the debit order, now i am in arrears on my account. can someone please take ownership and cancell my contract, i am willing to pay the settlement which was quoted to me.

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Replies (1)
Tracker Connect
Tracker Connect's reply06 May 2015, 10:39
Official
Hello george_w,

Your complaint dated the 6th of May 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Shaakier Hartley
Tracker Customer Care