SS
Schalk S

1 reviews | Active since Apr 2017

02 Jan 2021, 07:03

Contract moved to new owner/ still debit my account and new owner

Hi again

After my previous conversation with tracker your consultant informed me that the vehicle has been purchased by a person that belongs to miway insurance and will be making use of your service. The female consultant that contacted me also confirmed that my tracker contract is in fact now cancelled as the debit order and fees will be carried over to the new owner of vehicle in question.

Why am being debited in January when abovementioned was confirmed in start of December?!

So basically from what i can deduce, the new customer is being debited aswell as me absolutely unacceptable. I reversed the debit order and i expect tracker to make contact with me to explain is happening with a cancellation letter from you

Regards

0
Replies (2)
Tracker Connect
Tracker Connect's reply05 Jan 2021, 08:42
Official
Good day Schalk S

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
                             
It is our intent to help you reach a prompt resolution of this matter.
 
We will revert to you shortly.
 
Tracker Connect


Tracker Connect
Tracker Connect's reply05 Jan 2021, 16:57
Official
Good day Schalk S, 
 
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect