LM
Letlhogonolo M

1 reviews | Active since May 2014

29 Apr 2025, 15:41

Contract Cancellation

2024 October I called Tracker connect wanting to cancel my policy, but I was told I will be charged a cancelation fee,cause my contract only ends in February 2025.i decided to keep the policy and wait for it to end in February. To my surprise I'm told I owe them for March and April, Tracker decided to put me on a month to month contract that I was not made aware of and I did not agree to. When they call me I was threatened that the account will be handed over. If they could decided on their own without my knowledge that they putting the account on a month to month then how do I owe them. They did not call to even ask if I still want to cancel. The way they have capacity to call and convince you to install the device I don't understand how the failed to call and notify me of the changes.I am not happy that they even threatened to hand over the month to month outstanding amount that I did not sign for.

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Replies (2)
Tracker Connect
Tracker Connect's reply29 Apr 2025, 15:55
Official
Good day Letlhogonolo,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect
Tracker Connect
Tracker Connect's reply05 May 2025, 09:29
Official
Good day,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect