Continued Debits from Agility Dept after Account was closed
<p>Sold my vehicle in November 2016 and called Tracker, gave them details of new vehicle owner and to have the debits cancelled. 2 months later thier agility dept is still debiting my bank account.</p> <p> </p> <p>Called in the first time it happened and spoke to a Call centre agent who had a nonchalant attitude to my query and did not give me a reference number for mycall/query.</p> <p> </p> <p>Though he assured me the Tracker Agility dept would be informed and would cease with the debits and refund the amount debited, this has not happened and once again Tracker Agility are still taking funds from my bank account, 2 months later.</p> <p> </p> <p>Considering ive had Tracker units on all my vehicles since 2012, im definitely not installing a Tracker on my next vehicle, how do you keep taking money for a service i no longer use and for a vehicle i no longer own? The irony i gave the buyer of my vehicle a glowing recommendation to conitnue using Tracker, now this...</p> <p> </p> <p>Kindly assist please, such behaviour is totally unacceptable and unprofessional. Asking nicely.</p> <p> </p> <p>Account Number: ********</p>
Good day Kash,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Maroba Kekana
Good day Kash,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Maroba Kekana
Hi Mr Kahlari,
I tried to contact you today to no avail.
I can confirm that a refund has been processed, please give us up to 7 working days for the premium to reflect in your account.
I also confirm that the Agility service has been cancelled.
We apologise for the inconvenience caused.
Kind regards,
Brian Khumalo
Tracker Customer Care
Hi Mr Kahlari,
I tried to contact you today to no avail.
I can confirm that a refund has been processed, please give us up to 7 working days for the premium to reflect in your account.
I also confirm that the Agility service has been cancelled.
We apologise for the inconvenience caused.
Kind regards,
Brian Khumalo
Tracker Customer Care
