MW
Melissa W
1 reviews | Active since Mar 2018
13 Mar 2018, 15:51
COMPLAINT- UNHAPPY CLIENT
Good Day.
I am NOT Happy with Tracker!!!!!!!
Today I called the Tracker Inbound Call Centre and spoke to a lady named Jazelle. I explained to her that we haven’t been receiving calls from Tracker regarding the safely of our vehicle in High Risk areas. We also pressed the panic button a few times to test whether Tracker will contact us. To date, nothing has happened. We purchased a new vehicle last year (2017) and as per the attached “welcome” communication, installed the unit in our VW Caddy Crew Bus at the Glen Fitment Centre in November 2017.
Jazelle (Inbound Call Centre Agent) informed me that the unit was NEVER activated. This is disturbing to me, if anything happened to the vehicle insurance wouldn’t have paid out. I need an explanation from Tracker as to how this happened.
Please treat as URGENT.
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
13 Mar 2018, 15:54Good day Melissa Williams,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's reply13 Mar 2018, 15:54
Official
Good day Melissa Williams,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
13 Mar 2018, 15:54Good day Melissa,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Chennan Venter
Customer Care Team
Best regards,
Tracker Connect's reply13 Mar 2018, 15:54
Official
Good day Melissa,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Chennan Venter
Customer Care Team
Best regards,
Tracker Connect's replyOfficial
22 Mar 2018, 15:36Good day Melissa,
We confirm that we have been in contact with you to assist with your query.
Kindly note that we are still awaiting your feedback to provide you with further assistance.
Regards
Customer Care Team
Best regards,
Tracker Connect's reply22 Mar 2018, 15:36
Official
Good day Melissa,
We confirm that we have been in contact with you to assist with your query.
Kindly note that we are still awaiting your feedback to provide you with further assistance.
Regards
Customer Care Team
Best regards,