Complaint Regarding Agent Thabo’s Conduct and Request for No Further Contact

Dear Tracker, I would like to raise a formal complaint regarding a call I received from one of your agents, Thabo. Today, Thabo called me and started the conversation by asking whether I remembered him. I said yes, but he then said, “It seems like you’re not in the mood to talk,” and abruptly ended the call. I was extremely uncomfortable with the way he spoke to me. His tone came across as overly fami**** and almost as though we were in a personal relationship, which I found inappropriate and unprofessional. What concerned me even more was that he never explained the reason for his call or what he wanted to discuss before ending the conversation. I would therefore like to know what the purpose of the call was and why I was contacted in that manner. Is this considered acceptable conduct for Tracker agents when speaking to customers? I am a Tracker customer and understand that your agents may contact me regarding legitimate Tracker matters or offers. However, going forward, I would like to make it very clear that I do not want to receive any further calls from Thabo, regardless of the reason for the call or any offer he may be contacting me about. Other Tracker agents may contact me when necessary. I would appreciate it if this complaint could be investigated and if you could review the recording of the call and provide me with an explanation of what the call was regarding. Thank you. I look forward to your response.