Complaint about Tracker

I am seeking your assistance regarding a dispute I have with Tracker, which has caused me financial loss and left my vehicle unsecured for a period of time.

In March 2021, my vehicle was involved in an accident and was subsequently written off. At that time, I informed Tracker of the situation and believed that all necessary steps regarding my account had been addressed.

In September 2025, after purchasing a new vehicle, I contacted Tracker to arrange for the installation of a new tracking device. I was initially informed that I would need to pay approximately R1,700 for the installation. However, after making enquiries regarding the payment, I was then advised that I also owed approximately R2,600 in cancellation fees from the previous vehicle.

I disputed this amount and engaged in several discussions with Tracker. The matter was eventually escalated to their legal department. After reviewing the call recordings and account history, the representative assisting me informed me that the R2,600 cancellation fee would not be payable and that I could proceed with the installation of a new tracking device. I was specifically advised to contact Tracker when I was ready for the installation.

Relying on this assurance, I arranged for the installation, which was successfully completed. However, approximately two months later, Tracker cancelled my subscription and deactivated the service, claiming that I still owed the R2,600 cancellation fee.

When I contacted Tracker again, I was informed that my account was under investigation. Given the importance of the tracking service for the security of my vehicle, I felt compelled to pay the disputed amount in order to have the service reinstated.

I believe Tracker acted unfairly by first confirming that the amount would not be payable, allowing the installation to proceed, and then later cancelling the service based on the same disputed amount. Their actions caused unnecessary inconvenience, financial loss, and a period during which my vehicle was not protected by the tracking service.

I would like to explore my legal options and seek assistance in recovering the R2,600 that I paid under these circumstances. I would also like to pursue compensation for the period during which my vehicle was left unsecured due to their incompetence