Complaint

Never have I ever been faced with such a bad customer experience in my life!! So I’ve been using tracker connect for almost 3 years now, a technician came to install a tracking device in my car and from then my car started having problems with the battery, keep in mind my car never had this problem before I installed the tracker, I went from changing the alternator thinking that’s the reason my battery was always dying, fixed that but my cars battery would still get drained. Than bought a brand new battery because the one I had died out, after purchasing the new battery, still would face problems where my battery dies. After suffering all those years, thought to myself that it might be the tracker that was installed. Called tracker and got a technician which took weeks to come and Check if the tracker device is not the one draining my battery, only to find out that all these years the device they had installed was the one that was draining my battery. So after spending so much money and being inconvenienced over the years. I asked if tracked could refund me my money for the new battery that I bought since their device was the one that drained the previous battery and since June 2023 to date. No one has ever assisted me and I’ve sent emails and called countless times trying to get my money back but no help! While being kept on hold my airtime would even run out and no one would ever bother calling back after being put on hold for 15 minutes max. Worse customer experience ever!!!