1 reviews | Active since Sept 2026
Complain against Tracker-Cancellation Ignored and Unfair charges
Complaint Against Tracker – Cancellation Ignored and Unfair Charges
I am extremely disappointed with Tracker as a long-standing, loyal paying customer of more than five years.
Approximately three months ago, I sent Tracker an email informing them that I wanted to cancel my contract, which was already on a month-to-month basis. I received no response and my cancellation was not processed. In the first week of September, I again contacted Tracker through the Tracker app and clearly informed them that I was cancelling my contract.
Despite my repeated attempts to cancel, Tracker only contacted me today, 15 September, to process the cancellation. I have now been informed that I am expected to pay for the three months during which I had already tried to cancel, as well as being charged for October because the cancellation was processed after the 15th.
I find this completely unfair. Why should I be expected to pay for a service during a period when I had already notified Tracker that I wanted to cancel, but they failed to respond or process my request? It feels as though my cancellation was simply ignored, resulting in arrears that could have been avoided if Tracker had dealt with my request when I first submitted it.
After being a customer for more than five years, I expected much better service and communication. I am extremely disappointed with how this matter has been handled.
I am requesting that Tracker review my original cancellation request and all subsequent correspondence, backdate my cancellation to when I first notified them, and remove any charges that accumulated because of their failure to process my cancellation.
I hope Tracker will resolve this matter fairly and urgently.
We would like to sincerely apologise for the frustration and disappointment caused by this experience. We understand your concerns, especially after being a valued Tracker customer for more than five years.We take full accountability for the concerns you've raised regarding your cancellation requests and the subsequent charges. This is not the level of service we strive to provide, and we are sorry that you were left feeling unheard despite your efforts to cancel the service.Please be assured that we take this matter seriously. We have escalated your complaint to the relevant department for urgent investigation, and all correspondence, including your original cancellation request and subsequent communications, will be reviewed thoroughly. We understand the importance of resolving this fairly and transparently.Your loyalty over the years is truly appreciated, and we care deeply about ensuring that your concerns are addressed appropriately. A dedicated team member will investigate the matter and provide feedback as soon as possible with the aim of reaching a fair resolution.Thank you for bringing this to our attention, and once again, please accept our sincere apologies for the inconvenience and frustration caused.
Tracker Connect.^TS
We would like to sincerely apologise for the frustration and disappointment caused by this experience. We understand your concerns, especially after being a valued Tracker customer for more than five years.We take full accountability for the concerns you've raised regarding your cancellation requests and the subsequent charges. This is not the level of service we strive to provide, and we are sorry that you were left feeling unheard despite your efforts to cancel the service.Please be assured that we take this matter seriously. We have escalated your complaint to the relevant department for urgent investigation, and all correspondence, including your original cancellation request and subsequent communications, will be reviewed thoroughly. We understand the importance of resolving this fairly and transparently.Your loyalty over the years is truly appreciated, and we care deeply about ensuring that your concerns are addressed appropriately. A dedicated team member will investigate the matter and provide feedback as soon as possible with the aim of reaching a fair resolution.Thank you for bringing this to our attention, and once again, please accept our sincere apologies for the inconvenience and frustration caused.
Tracker Connect.^TS
Thank you for bringing your concerns to our attention.
We confirm that the outcome of our investigation has been communicated directly to you.
Should any supporting documentation become available, we will gladly review the matter further.
Tracker Connect ^BR
Thank you for bringing your concerns to our attention.
We confirm that the outcome of our investigation has been communicated directly to you.
Should any supporting documentation become available, we will gladly review the matter further.
Tracker Connect ^BR