Complain

I am writing to formally raise a concern regarding the service and billing issues I have experienced since taking up a Tracker subscription via the dealership in early May 2025.

After installation, I downloaded the Tracker app and noted that my statements reflected a payment of R271, which I assumed was settled by the dealership at the time of installation, as it appeared as a cash payment on the statement.

However, at month-end, Tracker attempted to debit me again for R271 — an amount which differs from the R179 that was initially agreed upon telephonically. This discrepancy has caused considerable confusion.

Furthermore, on 30 June, I received a statement reflecting that my account is 30 days overdue. I do not understand how this could be the case, given the above circumstances. I have submitted multiple queries through your website, but unfortunately, I have not received any response to date.

To add to my frustration, I received an additional invoice yesterday for R60, which I presume is a penalty for non-payment — while I am still awaiting clarity and feedback on my initial billing queries.

I kindly request that my account be reviewed urgently, and that someone from your team contacts me to resolve this matter. I would also appreciate a detailed breakdown of charges and confirmation of the correct monthly fee as agreed.