Come on Tracker, get with it!

I have had an account with this company for several years...in fact five or six years, at least. I currently have two devices in two vehicles..and traded one car in, for another. Requested a device for 'new' car. I traded in a vehicle, was advised by Tracker to have the device annulled, not removed. I requested it be so. * The advisor then 'cancelled' the wrong vehicle! I phoned in and after a lengthy process, it was supposedly reinstalled. ( I subsequently received a note from technical dept asking why my vehicle hadn't moved in 5 days?) It had been used almost daily. 2. I receive a bill for the cancelled device effective 31March...when I asked for immediate cancellation on 18th Feb>.....and phoned to find that it was a pro-rata charge to cover 'new' device. No explanation with the invoice....but, OK it covers the new device. Thank you. 2. My date / time for a Tracker technician was telephonically made for 12pm, but their tech only showed up at 13pm saying that's what the schedule stipulated. 3. There is damage to the paneling inside the car which had the new device fitted. Really?? 4. When I phoned to ask about the technical query about my car not moving, I get put on hold with dreadfully loud and tasteless music.....indefinitely. I cancelled the call.

Hey Tracker, what on earth is going on? You used to be THE best, the most reliable and successful vehicle recovery agency too. Reading the reviews doesn't look good.