PL
Paul L

1 reviews | Active since Aug 2015

18 Mar 2025, 17:01

*********** Clowns

Absolute Incompetence: So on Saturday I called to cancel my Tracker as I was selling my old vehicle and purchasing a new one. After being completely misinformed by the first *********** centre agent, I was told the cancellations dept would call me on Monday. Well I was called on Monday and told I must pay R4200 to get out of my contract or R1000 odd to have new trackers installed in the new vehicle and continue the contract. I declined and asked for the matter to be escalated as I was misinformed. Shortly afterwards I get an email telling me Tracker had called me multiple times to no avail and my contract would be continued as normal. So I called back, explained the whole story again, and still no call from a complaints/investigation department!! Rather I get called today and told I’m a valuable client and they would like to offer me value added services! šŸ˜‚šŸ˜‚šŸ˜‚ Tracker, your call centre are a true bunch of *********** clowns 🤔 you should be so proud of yourself!! Well Done šŸ‘

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Replies (3)
Tracker Connect
Tracker Connect's reply19 Mar 2025, 07:23
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
Tracker Connect
Tracker Connect's reply19 Mar 2025, 08:29
Official
Good day Pual Leisegang, 

This is to confirm that Tracker has attempted to contact you to no avail. 

We will continue to reach out. 

Regards 
Tracker Connect
Tracker Connect's reply19 Mar 2025, 16:00
Official
Good day , We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   Tracker Connect