mN
magn N
1 reviews | Active since Dec 2015
29 Oct 2024, 08:47
******** Charges for SMS Feature Activation
I am extremely disappointed with the service provided by Tracker. I was ********ly charged over R1000 for an SMS feature that I never agreed to or signed up for. Despite my numerous calls to customer service, they have been unable to provide any proof or documentation showing that I agreed to this service. It is completely unacceptable for Tracker to bill me without my consent, especially considering I have been a loyal customer for many years. This experience has been extremely frustrating and I feel like I am being taken advantage of. I urge Tracker to rectify this situation immediately and provide a satisfactory resolution.
Helpful (0)
Replies (5)0
Replies (5)
Tracker Connect's replyOfficial
29 Oct 2024, 08:53Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
Best regards,
Tracker Connect's reply29 Oct 2024, 08:53
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
Best regards,
mN
magn N's updateReviewer Update
29 Oct 2024, 09:46I am saddened and disappointed to learn that you have been tricking customers into paying for services unknowingly. It is truly disheartening to hear that your company has resorted to deceptive practices in order to generate revenue.
As a loyal customer, I have always trusted Tracker to provide honest and reliable services. However, I can no longer support a company that takes advantage of its customers in such a way. I urge you to rectify this situation and ensure that all customers are made aware of the services they are paying for.
I hope that you will take steps to address this issue and regain the trust of your current customers and future customers.
As a loyal customer, I have always trusted Tracker to provide honest and reliable services. However, I can no longer support a company that takes advantage of its customers in such a way. I urge you to rectify this situation and ensure that all customers are made aware of the services they are paying for.
I hope that you will take steps to address this issue and regain the trust of your current customers and future customers.
mN
magn N's update29 Oct 2024, 09:46
Reviewer Update
I am saddened and disappointed to learn that you have been tricking customers into paying for services unknowingly. It is truly disheartening to hear that your company has resorted to deceptive practices in order to generate revenue.
As a loyal customer, I have always trusted Tracker to provide honest and reliable services. However, I can no longer support a company that takes advantage of its customers in such a way. I urge you to rectify this situation and ensure that all customers are made aware of the services they are paying for.
I hope that you will take steps to address this issue and regain the trust of your current customers and future customers.
As a loyal customer, I have always trusted Tracker to provide honest and reliable services. However, I can no longer support a company that takes advantage of its customers in such a way. I urge you to rectify this situation and ensure that all customers are made aware of the services they are paying for.
I hope that you will take steps to address this issue and regain the trust of your current customers and future customers.
Tracker Connect's replyOfficial
04 Nov 2024, 08:57Good day ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply04 Nov 2024, 08:57
Official
Good day ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
mN
My query has not been resolved, despite your confirmation. I have emailed Manager Tania Pretorius more than three times about a week ago and have yet to receive a reply. I requested proof for my query, but no one from Tracker has been able to provide me with the necessary evidence.
I must express my disappointment in the lack of response and action from Tracker staff. It is concerning to see that my emails have been ignored and my complaints have not been taken seriously. This reflects poorly on the company's customer service standards.
I am appalled that you have confirmed my query as resolved without even contacting me to understand the issue or its outcome. This further demonstrates the unprofessionalism I have experienced from Tracker.
I want to inform you that I will be taking this matter to the ombudsman and have already submitted proof of the ignored emails to Tania. My rights as a customer have been violated, and I will not hesitate to escalate this issue further.
I will not hesitate to share my negative experience with Tracker and will not recommend your services to others.
magn N's updateReviewer Update
04 Nov 2024, 10:15My query has not been resolved, despite your confirmation. I have emailed Manager Tania Pretorius more than three times about a week ago and have yet to receive a reply. I requested proof for my query, but no one from Tracker has been able to provide me with the necessary evidence.
I must express my disappointment in the lack of response and action from Tracker staff. It is concerning to see that my emails have been ignored and my complaints have not been taken seriously. This reflects poorly on the company's customer service standards.
I am appalled that you have confirmed my query as resolved without even contacting me to understand the issue or its outcome. This further demonstrates the unprofessionalism I have experienced from Tracker.
I want to inform you that I will be taking this matter to the ombudsman and have already submitted proof of the ignored emails to Tania. My rights as a customer have been violated, and I will not hesitate to escalate this issue further.
I will not hesitate to share my negative experience with Tracker and will not recommend your services to others.
mN
magn N's update04 Nov 2024, 10:15
Reviewer Update
My query has not been resolved, despite your confirmation. I have emailed Manager Tania Pretorius more than three times about a week ago and have yet to receive a reply. I requested proof for my query, but no one from Tracker has been able to provide me with the necessary evidence.
I must express my disappointment in the lack of response and action from Tracker staff. It is concerning to see that my emails have been ignored and my complaints have not been taken seriously. This reflects poorly on the company's customer service standards.
I am appalled that you have confirmed my query as resolved without even contacting me to understand the issue or its outcome. This further demonstrates the unprofessionalism I have experienced from Tracker.
I want to inform you that I will be taking this matter to the ombudsman and have already submitted proof of the ignored emails to Tania. My rights as a customer have been violated, and I will not hesitate to escalate this issue further.
I will not hesitate to share my negative experience with Tracker and will not recommend your services to others.
mN
magn N's updateReviewer Update
04 Nov 2024, 21:40 An email was sent to the manager Tania Pretorious from customer services on
Oct 30, 2024, 2:59 PM (5 days ago) -No reply, another email on the
Wed, Oct 30, 3:06 PM (5 days ago) no reply, another email on the
Oct 31, 2024, 7:01 PM followed with another email on the
Thu, Oct 31, 7:21 PM (4 days ago), then another one 0:14 AM (11 hours ago) still no reply.
I am extremely frustrated with the lack of response and resolution to my query by Tracker's management staff. It is a violation of my rights as a customer to have my concerns dismissed without proper investigation. I urge Tracker to improve their customer training, particularly with staff like Tania Pretorius, to ensure timely and effective responses to emails. It is unacceptable that my query remains unresolved while Tracker is quick to take action when a debit order goes unpaid. I hope the owners of Tracker are made aware of the incompetence of their staff, as it reflects poorly on the company. It is disappointing that a simple query could not be resolved and that the team handling complaints on platforms like Hellopeter close cases without thorough investigation. Tracker must do better to provide quality customer service.
Oct 30, 2024, 2:59 PM (5 days ago) -No reply, another email on the
Wed, Oct 30, 3:06 PM (5 days ago) no reply, another email on the
Oct 31, 2024, 7:01 PM followed with another email on the
Thu, Oct 31, 7:21 PM (4 days ago), then another one 0:14 AM (11 hours ago) still no reply.
I am extremely frustrated with the lack of response and resolution to my query by Tracker's management staff. It is a violation of my rights as a customer to have my concerns dismissed without proper investigation. I urge Tracker to improve their customer training, particularly with staff like Tania Pretorius, to ensure timely and effective responses to emails. It is unacceptable that my query remains unresolved while Tracker is quick to take action when a debit order goes unpaid. I hope the owners of Tracker are made aware of the incompetence of their staff, as it reflects poorly on the company. It is disappointing that a simple query could not be resolved and that the team handling complaints on platforms like Hellopeter close cases without thorough investigation. Tracker must do better to provide quality customer service.
mN
magn N's update04 Nov 2024, 21:40
Reviewer Update
An email was sent to the manager Tania Pretorious from customer services on
Oct 30, 2024, 2:59 PM (5 days ago) -No reply, another email on the
Wed, Oct 30, 3:06 PM (5 days ago) no reply, another email on the
Oct 31, 2024, 7:01 PM followed with another email on the
Thu, Oct 31, 7:21 PM (4 days ago), then another one 0:14 AM (11 hours ago) still no reply.
I am extremely frustrated with the lack of response and resolution to my query by Tracker's management staff. It is a violation of my rights as a customer to have my concerns dismissed without proper investigation. I urge Tracker to improve their customer training, particularly with staff like Tania Pretorius, to ensure timely and effective responses to emails. It is unacceptable that my query remains unresolved while Tracker is quick to take action when a debit order goes unpaid. I hope the owners of Tracker are made aware of the incompetence of their staff, as it reflects poorly on the company. It is disappointing that a simple query could not be resolved and that the team handling complaints on platforms like Hellopeter close cases without thorough investigation. Tracker must do better to provide quality customer service.
Oct 30, 2024, 2:59 PM (5 days ago) -No reply, another email on the
Wed, Oct 30, 3:06 PM (5 days ago) no reply, another email on the
Oct 31, 2024, 7:01 PM followed with another email on the
Thu, Oct 31, 7:21 PM (4 days ago), then another one 0:14 AM (11 hours ago) still no reply.
I am extremely frustrated with the lack of response and resolution to my query by Tracker's management staff. It is a violation of my rights as a customer to have my concerns dismissed without proper investigation. I urge Tracker to improve their customer training, particularly with staff like Tania Pretorius, to ensure timely and effective responses to emails. It is unacceptable that my query remains unresolved while Tracker is quick to take action when a debit order goes unpaid. I hope the owners of Tracker are made aware of the incompetence of their staff, as it reflects poorly on the company. It is disappointing that a simple query could not be resolved and that the team handling complaints on platforms like Hellopeter close cases without thorough investigation. Tracker must do better to provide quality customer service.