******** Charges by Tracker - Compliant

Dear,

I'm writing to report Tracker, who are charging me for a non-functional tracker in my written-off vehicle. Despite my car being in an accident, they're demanding payment for cancellation fees I wasn't informed about.

When I inquired about cancellation, they cited terms and conditions I never received. No one disclosed these fees over the phone, and they won't share them via email. This is a clear breach of the Consumer Protection Act (CPA), Section 22, which requires clear disclosure of terms, conditions, and penalties.

As per Section 5(2)(d) of the CPA, consumers have the right to receive accurate information about goods and services, including fees and charges. Tracker's failure to disclose cancellation fees upfront is unfair and unreasonable.

I request: 1. Waive the cancellation fees. 2. Cancel the contract without penalty. 3. Provide written confirmation of cancellation.