Charged but not assisted

In December 2024 I requested roadside assistance from tracker. After waiting for hours alone in the road they told me to just call AA. AA arrived to the scene speedily and I was assisted. However, tracker charged me for the assistance I had initially requested from them, even though I was noted assisted. Never received the assistance but they took my money. I followed up beginning of this year and my emails and phone calls seems to be falling on deaf ears. Can someone assist with this!