Changing of Services Provided

We are a business that has been using Tracker for over 4 years during that time we have had 4 vehicles fitted with Tracker devices. All these devices have had the playback features, but in August 2024 three of the vehicle playback feature disappeared, after repeated queries and being told they would investigate, we were called by a sales agent that told us that the 3 vehicles device/plan did not come with the playback feature and that if we wanted the playback feature that we had to upgrade to a higher package and buy a new device as the devices currently in the vehicle do not have the playback feature, we advised that we had had the playback feature on those devices for over 4 years. Despite many attempts to resolve the issue Tracker staff have repeatedly told us that we need to upgrade to have that feature, they don't understand how on those devices we had the playback feature. It is our understanding that in keeping with the Consumer Protection Act a service provider cannot cease providing a service to a client after it has been provided, in this case for over 4 years. We are very dissatisfied clients, paying over R1800 for each device upfront and our monthly subscription without issue only to have our service provided and informed that we need to upgrade our devices if we want a service we were receiving for over 4 years. Time to consider moving.