1 reviews | Active since May 2017

25 May 2017, 14:42

Car written off but still billed an additional month

<p> </p> <p>My car was written off last week and on calling Tracker to cancel my subscription, i was notified i would still be charged an additional month.</p> <p> </p> <p>Regardless of my contractual terms, surely Tracker should recognise that the car no longer exists and that they will not be providing a service, </p> <p> </p> <p>I will make sure i never make use of their services again, and spread the word.</p>

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Replies (2)
Tracker Connect
Tracker Connect's reply25 May 2017, 14:49
Official

Good day Anne Neves,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Tracker Connect,

Maroba Kekana

Tracker Connect
Tracker Connect's reply26 May 2017, 15:54
Official

Good day Anne Neves,

Please accept our sincere apologies for the inconvenience this has caused.

We have tried contacting you , with no success.Feedback has been communicated electronically.

Kind regards,

Tracker Connect

Innocentia Maluleke