1 reviews | Active since Jun 2013
Car written off but i still need to pay for tracke
My car was writen off by my insurer following a car crash on the 09th of Feb. I have an account with tracker which was taken over the phone, when i called to notify them that i dont have a car anymore due to it being written of i was told i would still have to pay for the tracking services because im on a 36month contract. The terms of which were never explained as i had taken it up telephonically after they called me during one of their special. I find this very ********* becasue im having to pay for a service they not providing anymore because my car is siting at a s****yard. It wouls make sense if i was paying a reduced amount for the device minus the tracking services as they not tracking any car. When i called to enquire about the contract the lady i spoke to said the terms of the contract are on their website and i should have read them there. I would really like some clarity with regards to this, why am i paying for a service that im essentially not getting. Im not even sure if this even falls under legalised theft!!
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Innocentia Maluleke
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Innocentia Maluleke
Tracker Connect
