HF
Heidi F

1 reviews | Active since Feb 2024

19 Feb 2024, 14:10

Car Tracking Company's unfair practice

Did you know that you need to pay a cancellation fee when you have sold your vehicle and wish to stop your contract with Tracker? Yes, believe it or not this is what Tracker do to their loyal customers. Do yourselves a favor and find another company to use and ensure that you give ample notice and read the fine print. They have now ignored my request for cancellation and disgracefully gained double the cancellation fee to date! And as if that wasn't enough I get told that 2 more debit orders will come off because the contract only ends in 2 months! There are other companies to use in South Africa. Choose 1 of them. Rigid, inflexible and unaccommodating.

0
Replies (2)
Tracker Connect
Tracker Connect's reply19 Feb 2024, 14:32
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 

It is our intent to help you reach a prompt resolution of this matter. 

We will revert to you shortly. 

Tracker Connect 

Tracker Connect
Tracker Connect's reply23 Feb 2024, 09:08
Official
Good day ,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect