Car Tracker Complain

My name is Lukhele Sonti Vicky as it appears on ID. on the 17/07/2017 I took a contract with the cartracker and everything was going well any time I called to check if the tool inserted in my car works wow,wow, ill get the prompt response and I must say I was happy with the service. early this year in 2018 I called several times to check if everything is ok as usual the last call that I did to check on my car was when I was at Protea glen and they confirm that where my car is and true I was in Protea at the time.

if I remember well the problem started in March 2018 when I was trying to check again from there I never get a prompt response that im used too. the guys that helped me on a different occasions told me that they cant pick up where my car is but he'll call me back, I waited for the calls in different days and end up calling back when I call back i'll tell the person that's helping me on the specific day that I called and I was promised to be called back with no luck. also the person that helping me on that day will be saying to me they cant pick up my car maybe its the signal, I then said to the guy can they send a technician to come and check the unit in my car if theirs a problem because am getting worried that if anything could happened to my car I wont be able to find it as they did confirmed that they cant pick up there whereabouts of my car. he said to me I see your car is booked with the repairs and I brought to his attention that no one has called me to make arrangement with me to check the unit I was told that they'll call. but I was wondering why its taking this long but I gave them a benefit of doubt.

To tell the truth am no longer driving my car because if anything could happen to it I wont find it and my insurance would want to know what happened to the unit from the tracker that I said its installed. To my surprise in September 2018 I receive a call from the Attorney's requesting me to pay +-more than 800.00 that I owe towards the car tracker I told the lady that I need to taIk to the car tracker because according to my knowledge I was waiting for them to come and fix the unit in my car,

I then call the car tracker I was transfer to the lady by name of Agnes in repairs. I related my story to her and she promised to call me back after 12ock which she did not call as promised but only called me at 13:00 she said to me she was waiting for her supervisor to back from lunch so that she can explain my matter to her. for Agnes to come back to me after our call I had to make a follow up the next day she said to me she's still waiting for her supervisor but shell come back to me again as her supervisor is in the meeting mmmh, I asked her why can I be assistant regard this matter or my case is not important because I've trying to get help form this company and I was send from pillar to post and she's also doing the same thing. she called me on the 28th September Friday afternoon I missed the call because I was in a meeting, first thing Monday morning on 01 October I called her and she said shell come back to me on that day and she didn't .I than called her again on the 2th October in the morning for the follow up and the guy answered the call asking me who's looking for Agnes I refuse to give my name because I felt that she's avoiding me. eventually she answered the phone oooooh my my my my she told me the same story but in a different format this time that her supervisor has send the email to finance regarding the matter and finance has informed them that I've changed my banking details and I need to give them the new banking details then they will be able to book my car to be checked. I asked Agnes about the payment of 800 and more that they saying am owing before I can give out my new banking detail. I told her I don't mined to pay the monthly instalment but I can not pay for the service that was not rendered to me for all this month that I've been calling them regarding the unit installed in my car. she then said shell go back to the supervisor and come back to me. to this date as write this complain she never called me back.

I did say I can give my new banking details for them to debit my account after fixing the unit in my car. but I cant paid for order months that the unit was not working and I've reported it to them. please intervene on this matter. and I did tell Agnes that I will report this matter as she also cant help me like her Colleagues.

I've spend a lot calling this company with no luck.