Can’t recover a car, we had to bury my father decomposed because they couldn’t give us a tracking report

My husband has 2 cars installed with Tracker. One of our cars was hijacked being driven by my dad in Heidelberg on 13 October 2025. When we we called Tracker to assist with tracking the car and hopefully find my dad but they kept on mentioning that they can’t place the car. We then had to keep on calling them to check if they managed to track the whereabouts of the car, they didn’t even care enough to give us updates, we had to be ones calling to get updates. The call centre staff was unbelievably rude all the time we called and could never answer a simple question. They would avoid answering questions by mentioning that my husband skipped a payment in May. He then called to find out what was outstanding and settled the full amount. Tracker still couldn’t assist us with getting us a tracking unit report to help us track the car and find my dad who was missing. We called them everyday from 13 October until 16 October with no tangible information or answers to our questions and we were stressing so much because the victim was still missing. Luckily the previous owner of our car came across a missing person poster of my dad and call Car Track to check if the unit installed in the car years ago was still active. Luckily the unit was still active, even though the previous owner had stopped paying for unit, we managed to pay and get a tracking report for the days the car was hijacked and managed to retrieve the car. The car had new number plates and new papers with an Affidavit allowing the drive found with the car to take the car to Mozambique. The tracking report helped us in looking for my dad who was still missing on Thursday. Tracker still didn’t even bother give us updates on their efforts to find the car. The car could have been taken to Mozambique. What happens when Tracker can’t find the hijacked. Do we continue paying for a car that Tracker couldn’t find? Had Tracker gave us a tracking report, we could have found my father’s body before it decomposed because we probably could have found him by Tuesday 14 October. This tracking company is the most useless ever, the staff are extremely rude and have no sense of urgency. For your peace of mind. Stay away from this company. I’m talking from experience. We have to bury my dad decomposed just because Tracker refused to give us a tracking report. Funny enough they arrived at the Police Station where the car was taken to after it was recovered with the help of Car Track, proving that they could track the car they just did not want to help us find.