Cannot get them to repair my faulty unit

My tracker unit has not worked for well over a month. Tracker keep sending me texts and emails to tell me this and no matter how many times I text them, phone them or email them they simply just ignore me. Who is responsible if my car is ****** and they cannot find it? Certainly not me since I have made several attempts in writing to get this problem sorted out. Are they ignoring me because the unit is still under warranty and therefore not worth their while to fix?<br> <br> Why am I paying a monthly fee for absolutely zero service? Tracker are not a charity organization are they??...hardly<br> <br> I work for a very large corporate company in SA and our entire fleet are using Tracker at the moment. I will be spending the next few weeks following up with all our divisions to find out if they are happy with Trackers service and if not then I will take the matter up with our CFO, I detest bad service!<br> <br> As for me personally, if this problem is not resolved I will stop the debit order for mine and my husbands car, get them to remove the unit (if they don't ignore me of course) and take our business elsewhere. <br> <br> Regards,<br> Megan Blom