MM
Masixole M
1 reviews | Active since Jul 2019
11 Sept 2024, 10:30
Cancellation request
I have logged request the previous week for the Tracker subscriptions to be cancelled as I sold my vehicle. I had the tracker installed for my than 3 years and I have a month to month contract with you all. I called Monday morning spoke to someone she advised that she sent the request for cancellation and on the 30th it will be cancelled. I am now receiving emails and SMS that you attempted to contact me and you will continue billing me if I do not contact you. How many times must the cancellation request be done before it is acknowledged?
Email reference is WI***6, can this please be resolved
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Replies (4)
Tracker Connect's replyOfficial
11 Sept 2024, 16:35 Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply11 Sept 2024, 16:35
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
13 Sept 2024, 10:55Good day Masixole,
We have attempted to contact you, however the number is not going through.
Please send us another contact number so we can assist you.
We await your feedback.
Tracker Connect
We have attempted to contact you, however the number is not going through.
Please send us another contact number so we can assist you.
We await your feedback.
Tracker Connect
Tracker Connect's reply13 Sept 2024, 10:55
Official
Good day Masixole,
We have attempted to contact you, however the number is not going through.
Please send us another contact number so we can assist you.
We await your feedback.
Tracker Connect
We have attempted to contact you, however the number is not going through.
Please send us another contact number so we can assist you.
We await your feedback.
Tracker Connect
MM
Masixole M's updateReviewer Update
13 Sept 2024, 11:41Hi
It could be network issues. Please call me on my alternative number's *** or ***
It could be network issues. Please call me on my alternative number's *** or ***
MM
Masixole M's update13 Sept 2024, 11:41
Reviewer Update
Hi
It could be network issues. Please call me on my alternative number's *** or ***
It could be network issues. Please call me on my alternative number's *** or ***
Tracker Connect's replyOfficial
16 Sept 2024, 16:32Good day Takalani, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
Tracker Connect's reply16 Sept 2024, 16:32
Official
Good day Takalani, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect