Cancellation of Service
<p>I have been a loyal customer of tracker for over 7 years. A change in my financial situation has left me unable to continue using the service. i have tried multiple times to cancel, and have yet to be helped. When I finally received a response I was told that I have a 36 month contract and will have to pay R800 to end it early. I have never signed such a contract, scene a copy or been notifiied of this. How can you blindside customers, not notify them and then expect them to pay. This is unaccepatable. I would think clearly before signing up with tracker. </p> <p>Outraged. </p>
Hi Kate,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Tracker Customer Care
Hi Kate,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Tracker Customer Care
We are thrilled that hellopeter works and Tracker have been responsive and extremely helpful.
Thank you
We are thrilled that hellopeter works and Tracker have been responsive and extremely helpful.
Thank you
Hi Kate,
Thank you for the improved rating.
We will be in touch as discussed.
Kind regards,
Brian Khumalo
Customer Care Team
Hi Kate,
Thank you for the improved rating.
We will be in touch as discussed.
Kind regards,
Brian Khumalo
Customer Care Team
Hi Kate,
Thanks for taking my call again today.
I confirm that I have contacted you and assisted you.
Kind regards,
Brian Khumalo
Customer Care Team
Hi Kate,
Thanks for taking my call again today.
I confirm that I have contacted you and assisted you.
Kind regards,
Brian Khumalo
Customer Care Team
