1 reviews | Active since May 2017

05 May 2017, 18:21

Cancellation of Service

<p>I have been a loyal customer of tracker for over 7 years. A change in my financial situation has left me unable to continue using the service. i have tried multiple times to cancel, and have yet to be helped. When I finally received a response I was told that I have a 36 month contract and will have to pay R800 to end it early. I have never signed such a contract, scene a copy or been notifiied of this. How can you blindside customers, not notify them and then expect them to pay. This is unaccepatable. I would think clearly before signing up with tracker. </p> <p>Outraged. </p>

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Replies (4)
Tracker Connect
Tracker Connect's reply06 May 2017, 08:08
Official

Hi Kate,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Tracker Customer Care

's update06 May 2017, 08:32
Reviewer Update

We are thrilled that hellopeter works and Tracker have been responsive and extremely helpful.

Thank you

Tracker Connect
Tracker Connect's reply06 May 2017, 08:38
Official

Hi Kate,

Thank you for the improved rating.

We will be in touch as discussed.

Kind regards,

Brian Khumalo

Customer Care Team

Tracker Connect
Tracker Connect's reply09 May 2017, 15:45
Official

Hi Kate,

Thanks for taking my call again today.

I confirm that I have contacted you and assisted you.

Kind regards,

Brian Khumalo

Customer Care Team