1 reviews | Active since Nov 2015
Cancellation of Contract
I have been trying to cancel my contract with Tracker SA since May 2015. Verbal conversations (recorded by Tracker) with Lerato on 4/5/2015 at 10h03,Luanda on 19/5/2015 at 11h45, Moraba on 19/5/2015 at 12h15,Lisa on 11/6/2015, Solly on 17/9/2015 at 11h08. Email on 11/10/2015. Returned a call to Richard on 23/10/2015 at 9h38. He is busy will phone me back. I spoke to Dumisani on 26/10/2015 at 12h10 promised to take matter to management and come back to me. On 4/11/2015 I received an automated voicemail that my debit order was unpaid. <br> I am still driving without a key fob (since November 2014) and was not informed by Tracker on any stage that my vehicle was moving without a key fob.<br> Al I want is cancellation of above mentioned contract on last day of May 2015 and I am willing to pay the cancellation fee. I see no reason why I should pay the whole arrears amount first (since May 2015) because of not receiving full cover on my policy and the non commitment of Tracker SA to cancel my policy.<br>
Your complaint dated the 4th of November 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Hester Garcia
Tracker Customer Care
Your complaint dated the 4th of November 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Hester Garcia
Tracker Customer Care
