Cancellation fee

Good day,

I am writing to formally lodge a complaint regarding the cancellation fee I am being charged following the my recent sale of the vehicle.

When I entered into the contract, I was informed that a cancellation fee would only apply if I chose to cancel within the first two years. I have now exceeded that period, and the cancellation is not by choice but due me no longer being in possession of the vehicle.

I find this extremely unfair and misleading, especially after being a loyal customer and complying fully with the terms of the agreement. I kindly request that this fee be waived and that the matter be resolved fairly and urgently.

I would like to continue using tracker services in future but not if this is how customers are being treated.

I look forward to your response and resolution of this issue